March 22, 2007

Lots of HP secrets. Revealed by a former employee

hp secretsA former employee of the Hewlett Packard has revealed many secrets about HP printers. The reason for his disclosure is unknown. The reliability need not questioned because all the secrets are practical and can be tested. Her are a few interesting of those secrets:
  1. Many HP Printers, like their laser printers, have a built-in page-count after which they won't work.
  2. To get past the voice prompt system, repeatedly say "Agent."
  3. If a set of cartridges cost more than the printer, don't buy the printer. - Very interesting. He writes that HP service engineers are told not to spend more than 30 minutes on those printers as at that point, we are wasting HP money.
  4. Any HP printer that has been on the market for 6 months has its tech support outsourced. - As expected, India plays a major role here.
  5. Just because the sales people say that your HP printer can use 120lbs paper doesn't mean it actually can.
  6. If you threaten a lawsuit, HP CSRs are told to stop the call immediately and hang up.
  7. HP considers countries like Canada to be not worth the time or effort to market to.
  8. Often heard from US customers: "Thank god you speak American! You're not someone from Inja(India)!" Even CSRs hate dealing the HP outsource center in India. I wasn't joking about speaking a "variant of American." Yes, I speak English.
No matter how big the Company is. As a customer we are bound to be screwed up anyway. What you buy doesn' matter. Printer or Pizza, All are same!